Privacy Policy

Last updated: 23 August 2026

This policy explains how The Backloading Company (ABN 57 168 088 435) handles personal information when you use this website, request a quote or contact us about removal, backloading or related services.

Information we collect

We may collect the information you provide in a quote or enquiry, including your name, phone number, email address, pickup and delivery locations, preferred dates, inventory or load details, access information and any other details you include in your message. We may also keep records of our communications with you.

When you use the website, our service providers may automatically collect technical information such as your IP address, browser and device type, referring page, pages viewed, approximate location and the date and time of your visit.

How we use information

We use information to respond to enquiries, prepare quotes, arrange and provide services, communicate about a move, improve the website and our services, maintain security, keep business records and meet legal obligations.

Sharing information

Where reasonably necessary to quote for, arrange or provide a service, we may share relevant information with removalists, drivers, storage or insurance providers, contractors and other service partners. We may also use providers that support our website, forms, email, hosting, analytics and business systems, or disclose information when required or authorised by law.

Some technology providers may process or store information outside Australia. Their handling of information is governed by their own terms and privacy practices as well as our arrangements with them.

Cookies, analytics and phone-click measurement

The website may use cookies and similar technologies to understand website use and improve performance. Google Analytics may receive information about page visits and interactions. You can limit cookies through your browser settings, although parts of the website may not work as intended.

When you select a telephone link, the website records a phone_click interaction with the displayed business number, link text and page path. This measurement does not record the call, its contents or the caller's telephone number.

Storage, security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet or storage system is completely secure. We retain information for as long as reasonably needed for the purposes described above and to meet record-keeping or legal requirements.

Access, correction and privacy enquiries

You may ask to access or correct personal information we hold about you. We may need to verify your identity before acting on a request. To make a request, raise a concern or ask a privacy question, contact:

The Backloading Company
Phone: 1300 968 355
Email: sales@thebackloadingcompany.com.au

Third-party websites and updates

This website links to third-party websites and services that have their own privacy practices. We may update this policy as our practices or legal obligations change. The latest version will be published on this page with its update date.